Hi Team,

Greetings of the day!!!

A brief Introduction of Teleperformance:

Teleperformance is an Omni channel company headquartered in France. The company specializes in outsourced Omni-channel customer experience management, also known as Business Process Outsourcing (BPO).

we are hiring candidates Jaipur Location . PH 7689895126 RAJNEE

Email : infoacedelhi@gmail.com

PROCESS NAME    

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JOB DESCRIPTION

Customer Service Representative – Teleperformance

Job Function  : Customer Service Representative Voice/Email Experience : Fresher/6 months experience preferred
Specialization : Operations Level : Executive
Industry : CRM/CallCentres/BPO/ITES Location : Jaipur
Salary :  As per Industry norms PG & Above : HCS/Graduate

KEY SKILLS:

A “Customer Service Representative” must have

  • Excellent verbal, written and listening skills
  • Should have good command over Grammar and Fluency in English
  • Should not have any MTI while conversing
  • Details of several functions to provide quality service
  • Good knowledge of computers
  • Ability to Write/type messages to ensure professional tone

JOB DESCRIPTION:

  • Handle queries and complaints of the Amazon related to products
  • Transaction handling Services, Problem Solving Efficiency
  • Numerical Ability, High level of accuracy
  • Energetic, friendly and approachable individuals that understand the impact of great customer service
  • Responsible to deliver high quality and productivity results that meet the identified targets
  • Strong ability to multitask and take fast decisions independently
  • Maintains composure and patience with customers

JOB SUMMARY:

This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the following tasks effectively

DESIRED CANDIDATE PROFILE:

  • Education qualifications – HSC/Any Graduate
  • Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)
  • Excellent interpersonal skills
  • Should not be below 18 years of age
  • Flexible to work in rotational shifts as per US Hours, according to
  • business needs
  • _________________________________________________________________________
Job Title Department Project/Client Effective Date Location
CSE Email Hilton Service/MSDE NA Jaipur
Contract  Permanent Employment Grade NA Salary 21K 23K 25K Internal references Internal Resource
Job Summary/ Overview
This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the following tasks effectively.
Reports to :Vice President Operations Responsible for :  Providing Customer Service in English Language
KEY responsibilities AND ACCOUNTABILITIES Handle queries and complaints of the Amazon related to products Transaction handling Services, Problem Solving Efficiency Numerical Ability, High level of accuracy Energetic, friendly and approachable individuals that understand the impact of great customer service Responsible to deliver high quality and productivity results that meet the identified targets Strong ability to multitask and take fast decisions independently Maintains composure and patience with customers  
MAIN job requirements Education qualifications – HSC/Any GraduateGood knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)Excellent interpersonal skills Should not be below 18 years of age Flexible to work in rotational shifts, according to business needs Excellent verbal, written and listening skills Should have good command over Grammar and Fluency in English Should not have any MTI while conversing Details of several functions to provide quality service Good knowledge of computers Ability to Write/type messages to ensure professional tone    
Required Competencies (proficiency levels 1 to 5, with 1 lowest , 5 being highest ) Level of Proficiency
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ACE TEAM